Over the last few years, as we've grown Physio on the Run, I've found myself returning to the same question again and again.For much of my career, I assumed certain things were simply part of being a physiotherapist.
Trying to squeeze one more person into the day. Feeling guilty when you couldn't. I don't think I ever consciously agreed that this was how physiotherapy should work. I just accepted that it was normal. The longer I've practiced, the more I've wondered if we've mistaken common for necessary. Does better care actually come from exhausted clinicians?Most physiotherapists enter the profession because they want to help people. We spend years learning how bodies move, recover, and adapt. We learn how to listen, coach, teach, reassure, and problem solve. Yet many of us end up working in systems that reward volume more than thoughtfulness.
The assumption is that this improves access and sustainability. Sometimes it does. But sometimes it creates a different problem. When clinicians become overloaded, patients lose something too.
The space to think, adapt, and individualize care starts to shrink. Documentation becomes a burden instead of a clinical tool. The profession starts asking people to choose between sustainability and excellence. I don't think that should be the choice. What if protecting clinician capacity was actually part of protecting patient care?What if charting happened during paid work hours? What if schedules had enough space to think? What if growth was measured not only by volume, but by continuity, outcomes, and the ability of clinicians to sustain meaningful careers? We're still learning. We certainly don't have all the answers. In many ways, Physio on the Run is an ongoing experiment. But I have become convinced of one thing: The future of physiotherapy cannot depend on endless goodwill from clinicians.The people providing care are part of the system too.
If we want sustainable, excellent rehabilitation for our communities, we need sustainable, excellent careers for the people delivering it. Maybe the better question isn't how much care we can provide. Maybe it's how we build systems that allow great care to endure—for patients and clinicians alike. That's a question worth exploring.
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Jen Fyfe
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