Front Desk Coordinator (Full-Time) 

Campbell River, BC
Physio on the Run

Physio on the Run is a private physiotherapy practice providing mobile and in-clinic rehabilitation services across Campbell River and the North Island.

This role sits at the centre of our clinic operations. You will be responsible for ensuring that communication, scheduling, billing, and client flow run accurately and consistently every day.
Behind every great clinician is a strong operational system. This role is essential to that system.

​This position is initially maternity leave coverage. For the right candidate, there may be an opportunity for a longer-term or permanent role as the clinic grows.
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What Success Looks Like

• Clinician schedules run smoothly with minimal gaps or confusion
  
• Client communication is clear, timely, and professional
  
• Intake, billing, and documentation are accurate and up to date
  
• Issues are identified early and either resolved or escalated appropriately
  
• The team feels supported, organized, and able to focus on care
  

About the Role

This is an execution-focused role. You will follow established systems, ensure tasks are completed accurately, and escalate complex or unclear situations when needed.

You will be managing a high volume of communication and coordination tasks across multiple systems throughout the day.

Core Responsibilities

1. Intake & Scheduling (High Volume)

• Manage new client intake and booking
• Ensure all required information is complete and accurate
• Monitor online bookings and follow up on missing details

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2. Communication Hub

• Manage incoming phone calls, emails, texts, voicemails, and messages
• Triage and direct inquiries appropriately
• Provide timely acknowledgement and follow-up with clients

This role keeps everything connected and running smoothly.

3. Billing & Documentation Accuracy

• Complete direct billing and ensure accuracy with scheduled services
• Track clinician documentation and follow up as needed
• Upload and organize documents within client files​ ​

4. Daily Operations Support

• Support clinician scheduling and day-to-day coordination
• Monitor clinic and home visit supplies and escalate when needed
• Assist with onboarding setup for new staff and students

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5. Risk Awareness & Escalation

• Monitor travel risks (ferries, weather, road conditions)
• Support clinician safety check-ins when required
• Assist with schedule changes, cancellations, and sick calls
• Escalate complex issues to leadership when appropriate​

Who This Role is a Fit For

You are someone who:
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• Takes ownership—you don’t wait to be told what to do
• Is highly organized and detail-oriented
• Follows through consistently on tasks and responsibilities
• Communicates clearly, confidently, and professionally
• Is comfortable asking for clarification rather than guessing
• Is reliable, consistent, and accountable
• Thrives in a structured, team-based environment
• Is comfortable managing multiple systems and switching between tasks​

This is a fast-paced role with a high volume of communication and coordination throughout the day.​

​This role is part of building and strengthening our front-end systems and processes as the clinic grows.

This Role is NOT a Fit For Someone Who:

• Prefers working independently without coordination
  
• Avoids asking questions when unsure
  
• Struggles with consistency, organization, or follow-through
  
• Becomes overwhelmed by managing multiple tasks and systems
  

Required Experience & Skills

• Previous experience in a healthcare, clinic, or medical setting
• Strong English communication (spoken and written)
• High level of attention to detail and accuracy
• Comfortable using multiple computer systems and digital tools

Tools You'll Use 

• Jane App (scheduling and billing)​
• Multiple communication platforms (phone, messaging, etc.)

Additional Opportunity (Optional) 

Candidates with a kinesiology background (BCAK) may have the opportunity to take on additional clinical hours.

Schedule & Compensation

• Full-time (30–40 hours per week)
• Primarily in-clinic, with some flexibility depending on role and tasks
• Wages: $19-25 per hour​
• Extended health care after 1 year
• Paid time off (vacation and sick)
• Work from home based on operational requirements
• Company events/ positive team culture

What Matters Most to Us 

We value people who:

• Take ownership of their role
  
• Communicate clearly and respectfully
  
• Support their team
  
• Ask for help when needed
  
• Care about doing things accurately—not just quickly
  

How to Apply

Please send your resume and a short cover letter describing your interest in the role to:

[email protected]

In your cover letter, include a brief paragraph describing your experience communicating professionally by email and phone.
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We are looking for someone steady, thoughtful, organized, and confident in communication.

You are supporting therapists who work in the clinic, homes, and community

We have an established practice with leadership and roles defined.

You'll be using a computer and on the phone most of your day.